Operations Bridge Manager Assistant Team Lead

Company Overview
For 29 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world's most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in New York City, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.
All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.
5-180615-7019: Operations Bridge Manager Assistant Team Lead
LocationU.S. - Arizona - Fort HuachucaOpen Date6/15/2018 JOB DESCRIPTION
STG Inc, an affiliated company of SOS International LLC (SOSi) has an immediate opportunity as an Operations Bridge Manager Assistant Team Lead in Fort Huachuca, AZ. This position will support the RCC-C, which provides cutting-edge technology in an enterprise environment.
Responsible for 24/7 technical oversight of a complex Cyber/ IT environment supporting the Army's CONUS Theater.
Ensures prompt service restoration and conformance to organizational processes and service level targets (SLT)
Make sound decisions with regard to service delivery and incident response, with the ability to coach teach and mentor subordinates to do the same
Audit tickets to ensure proper prioritization of incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood. Identify shortcomings and retrain as necessary
Inspect Network Bulletins (NB), Authorized Service Interruptions (ASI), and Commanders Critical Information Reports (CCIR) approved for the CONUS Theater, ensuring the established process is followed
In conjunction with Team Lead, closely monitors OBMs tactics, techniques and procedures (TTP) to ensure accurate reporting to senior leaders
Monitor, inspect, and evaluate all written products delivered to the customer for technical accuracy
Ensure adherence to team, organization, and company policies and procedures
Adapt to the dynamic environment by producing temporary procedures in response to unforeseen requirements
Act in the absence of the team lead and attend organizational meetings as required
Understands and ensures customer service is paramount
HS +6 years technical or operations experience or AA/AS +4 or BA/BS +2
ITIL Foundations V3 preferred
To include 2+ years' experience in a technical position (IE: IT/ VTC/ development)
Be able to work M-F during core duty hours (mission dictates) and must be able to fill gaps in a flexible rotating schedule 24 x 7 x 365
Positive, focused, and engaging team player is a must
Must be highly organized and adaptive to change
Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions
Ability to interact professionally with all levels of Army customer organizations (verbal and written)
Must possess basic overall IT knowledge
Secret clearance with the ability to obtain Top Secret clearance
Work environment is normal office setting

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