SCOM/SCCM Subject Matter Expert

Company Overview
For 29 years, clients in the private and public sectors have relied upon SOS International LLC \(SOSi\) for critical operations in the world?s most challenging environments\. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in Reston, VA, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities\.
All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status\. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities\.
5\-180614\-6974: SCOM/SCCM Subject Matter Expert
Location U\.S\. \- Arizona \- Fort Huachuca
Open Date 6/14/2018
SOS International LLC \(SOSi\) has an immediate opportunity as a SCOM/SCCM Subject Matter Expert located in Ft\. Huachuca, AZ\! This position will support the RCC\-C, which is an exciting program focused on cutting\-edge technology in an enterprise environment\.
? Provision, test, and monitor policy changes for Information Systems
? Correct system and application problems identified in event logs
? Review and monitor event logs and user access logs provide routine system updates
? Identify basic network and system fault corrections
? Provide account management services to create, modify, and delete administrator and user accounts
? Respond to automatically generated trouble tickets for changes in status and assign them to the appropriate analyst
? Monitor, maintain, and develop scripts for automated processing
? Provide guidance to team members as required
? Patch systems
? Troubleshoot application errors, operating system\(s\), server hardware, network communications and storage allocation issues within the SYSMAN environment\.
? Utilize diagnostic tools to trace and resolve technical problems\.
? Utilize Remedy ITSM to track and resolve problems impacting continued system operations and make recommendations for any corrective actions required\.
? Plan, coordinate, and document the use of revised/updated procedures, processes, and methods for the operations and maintenance of the SYSMAN infrastructure\.
? Provide "on\-call" support after business hours and during weekends when
+ HS \+8 or AA/AS \+ 6 or BA/BS \+4 IT experience/ education
+ IAT II certification required \(Security\+, SSCP or equivalent\)
+ Microsoft certification w/in 180 days
+ Secret clearance or ability to obtain interim
+ Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
+ Demonstrate initiative and be results oriented with flexibility and tenacity
+ Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
+ Ability to work in a dynamic cross\-organizational team environment
+ Strong dedication to provide quality customer service
+ Effective problem\-solving skills and inherent decision\-making ability
+ Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
+ Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager
+ Willing to work overtime, holidays, and weekends as necessary
+ Work environment is normal office setting

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