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ITIL Senior Subject Matter Expert

Founded in 1989, CALNET, Inc. is a privately held company in the Technology, Intelligence Analysis, and Language Services consulting arena. Headquartered in Reston, VA and with a branch office in San Diego, CALNET employees deliver true value to our customers by employing best practices, world class technologies industry expertise in every project. CALNET is an ISO 9001, ISO 20000, CMMI-Level III and ISO 27001:2013 certified.     We are currently searching for a talented, professional "ITIL Senior Subject Matter Expert" in Fort Huachuca, AZ. We are looking for a candidate with Information Technology (IT) services background for a US Army Regional Cyber Center - Continental United States (USARCC-C) contract.  US Army Cyber Command (ARCYBER) serves as the Army Service Component Command to USCYBERCOM for Cyberspace Operations and is under Tactical Control (TACON) to Joint Forces Headquarters Department of the Defense Information Network (JFHQ-DoDIN) for DoDIN Operations and Defensive Cyberspace Operations (DCO). ARCYBER is the primary Army headquarters responsible for cyberspace operations in support of Army and Joint requirements and serves as the single point of contact for reporting and assessing Army cyberspace incidents, events and operations in Army networks, and for synchronizing and integrating Army responses thereto.   Responsibilities: Provide ITIL plans and SOPs IAW the deliverable schedule. Develop, improve, integrate, measure, and report on operational processes. Apply best business practices to assess, develop, maintain, and update ITIL infrastructure documentation. Provide ITIL training and facilitate knowledge transfer among Contractor and Government personnel. Assists with organizational transformation efforts as related to ITIL implementation across service lifecycles Provides guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes Works with stakeholders to communicate ITSM vision and benefits Develops strategies to eliminate gaps in service while improving efficiency and effectiveness Identifies and removes risks associated with proposed processes Leads development and documentation of Service Portfolio and Service Catalog Develops Operating Level Agreements (OLAs) that support customer's Service Level Agreements (SLAs) with stakeholders for each service   Required Skills: 5(+) Years of ITIL related experience. DoD 8570.01 M Certifications for Professional advancement (self-study) ITIL Service Manager Expert Certification or higher Extensive and applied knowledge of ITIL's Service Design, Service Strategy, Service Transition, Service Operations, and Continual Service Improvement processes (ITIL v3) In depth experience of Configuration Management as it relates to IT Service Management   Education:  BS degree in Engineering, Computer Science, Mathematics, or Science.  (MS preferred)   Clearance:   DoD Active Secret / NACLAC (minimum) or Higher (desired)   Job Code - JC1287
Salary Range: NA
Minimum Qualification
5 - 7 years

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